It’s okay when The Rolling Stones’ Mick Jagger sings “I Can’t Get No Satisfaction’ — but not when consumers do when dealing with contact centers.
Customer satisfaction can lead to contact center profits – and recognizing this, contact centers train agents in the art of creating happy customers. The investment contact centers make in training agents – and the time agents invest in ensuring customer satisfaction – should not evaporate once the sale is made or even when a call nears termination.
Sales Portal’s contact center software enhances customer experience by engaging them with end-of-call offers that are relevant to the primary product and then seamlessly transferring them on to the cross-pitching advertiser. Contact centers select the advertiser from a marketplace based on their criteria of revenue, volume, product category and so on. Read the rest of this entry »